Assistance in Resolving Problems |
Support section contains information on the product version, components, date of the last update, Dr.Web Agent ID and some useful links that can help you to answer your questions and solve problems in Dr.Web operation. To open the Support window •Open Dr.Web menu You can also access this window by clicking the In case of questions, we recommend using one of the following tools: •Home page. Opens the service provider website. •Subscription Control Center. Opens the user's personal page on the service provider website. •Technical support. Opens the webpage of serve provider technical support.
When contacting your service provider, you may need to generate a report on your operating system and Dr.Web operation. To generate a report using the Report Wizard 1.Click Go to Report Wizard. ![]() Figure 119. Support 2.In the open window, click Create report. ![]() Figure 120. Generating a report for technical support 3.Generating a report starts.
The report will be stored as an archive in the Doctor Web subfolder of the %USERPROFILE% folder. You can access the archive by clicking the Open folder button after the archive has been created. The report is protected by the password virus.
Information about Dr.Web is located in Event Viewer, in Application and Services Logs → Doctor Web. |