Appendix А. Removing Dr.Web Manually

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If you experience firewall failures, you can remove Dr.Web manually. To do so:

1.Stop the Microsoft ISA Server/Microsoft Forefront TMG firewall service.

2.Run the command-line tool (cmd) with administrator rights.

3.Unregister the application filter using the following commands:

•For Microsoft ISA Server:

regsvr32 /u /s "%PROGRAMFILES%\Microsoft ISA Server\DrWeb for ISA and TMG\FTPFilter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft ISA Server\DrWeb for ISA and TMG\POP3Filter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft ISA Server\DrWeb for ISA and TMG\SMTPFilter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft ISA Server\DrWeb for ISA and TMG\HTTPWebFilter.dll"

•For Microsoft Forefront TMG:

regsvr32 /u /s "%PROGRAMFILES%\Microsoft Forefront Threat Management Gateway\DrWeb for ISA and TMG\FTPFilter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft Forefront Threat Management Gateway\DrWeb for ISA and TMG\POP3Filter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft Forefront Threat Management Gateway\DrWeb for ISA and TMG\SMTPFilter.dll"

regsvr32 /u /s "%PROGRAMFILES%\Microsoft Forefront Threat Management Gateway\DrWeb for ISA and TMG\HTTPWebFilter.dll"

3.Stop the application services in the following order:

net stop "Dr.Web SSM"

net stop "Dr.Web for MSP Scanning Service"

net stop "Dr.Web for MSP Components Host"

net stop "Dr.Web for MSP Requests Queue"

net stop "Dr.Web CMS Web Console"

net stop "Dr.Web CMS"

4.Delete application services:

sc delete "Dr.Web SSM"

sc delete "Dr.Web for MSP Scanning Service"

sc delete "Dr.Web for MSP Components Host"

sc delete "Dr.Web for MSP Requests Queue"

sc delete "Dr.Web CMS Web Console"

sc delete "Dr.Web CMS"

6.Delete the following folders:

•For Microsoft ISA Server:

rd /S /Q "%ALLUSERSPROFILE%\Application Data\Doctor Web"

rd /S /Q "%PROGRAMFILES%\DrWeb CMS for MSP"

rd /S /Q "%PROGRAMFILES%\Microsoft ISA Server\DrWeb for ISA and TMG"

•For Microsoft Forefront TMG:

rd /S /Q "%PROGRAMDATA%\Doctor Web"

rd /S /Q "%PROGRAMFILES%\DrWeb CMS for MSP"

rd /S /Q "%PROGRAMFILES%\Microsoft Forefront Threat Management Gateway\DrWeb for ISA and TMG"