License Restoration

If the key file is lost or corrupted, the operation of all Dr.Web components will be blocked and the security of your Mac might be at risk. To reactivate the license, restore the key file using a serial number.

How to restore the key file

1.In the Dr.Web menu Dr.Web icon, select License.

2.Click Activate.

3.In the License Activation window, enter your serial number and click Activate.

When you reactivate your license, you receive the same key file.

How to restore the serial number

If you can’t find your serial number, you can restore it as follows:

•Contact the license seller (except for the boxed version).

•Use the recovery service on the Doctor Web website hyper_link.

•Contact Doctor Web technical support hyper_link. Attach documents confirming that you are the license owner as listed in these rules hyper_link to your request.

You can reactivate the license if it has not expired.

You can activate the license with one serial number no more than 25 times. If this limit is exceeded, contact Doctor Web technical support hyper_link. Describe your problem in detail, specify the personal data you entered during registration and your serial number. You will get a license key file at the email address you specified during registration.