License Restoration

If the key file is lost or corrupted, the operation of all Dr.Web components will be blocked and the security of your Mac might be at risk. To reactivate the license, restore the key file using a serial number.

ic_arrow90deg How to restore the key file

1.In the Dr.Web menu Dr.Web icon, select License.

2.Click Activate.

3.In the License Activation window, enter your serial number and click Activate.

When you reactivate your license, you receive the same key file.

ic_arrow90deg How to restore the serial number

If you can’t find your serial number, you can restore it as follows:

•Contact the license seller (except for the boxed version).

•Use the recovery service on the Doctor Web website hyper_link.

•Contact Doctor Web technical support hyper_link. Attach documents confirming that you are the license owner as listed in these rules hyper_link to your request.

You can reactivate the license if it has not expired.

A license key file can be obtained through the application a limited number of times. If that amount has been exceeded, you can confirm the registration of your serial number at https://products.drweb.com/register/ to receive the key file. The key file is sent to the email that was specified during the first registration.