Installing and Uninstalling

Installing Dr.Web

To install Dr.Web

1.Download the installation file at https://download.drweb.com/mac/.

2.Run the installation file.

3.Click Install Dr.Web.

4.Click Next. The installation process starts.

5.Enter your account password and click Install Helper.

6.If System Extension Blocked message appears, enable system extensions.

7.Dr.Web will be copied into the Applications folder and start automatically.

8.Enable Full Disk Access for Dr.Web.

To enable system extensions

ic_arrow90deg For macOS 12.0 and earlier versions

1.Go to Apple menu ic_mac_16px.

2.Click System Preferences.

3.Click Security & Privacy.

4.If preferences are unavailable, unlock them. To do that, click ic_lock_20px at the bottom and enter your user name and password.

5.Click Allow next to the message about blocking the Doctor Web Ltd. system software.

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For macOS 11.0 and 12.0, click Advanced and select Dr.Web components.

ic_arrow90deg For macOS 13.0 and 14.0

1.Go to Apple menu ic_mac_16px.

2.Click System Settings.

3.Click Privacy & Security.

4.In this section, scroll down to the phrase Some system software requires your attention before it can be used and click Details….

5.To unlock settings, enter your user name and password in the pop-up.

6.Turn on the toggles next to Dr.Web components and click ОК.

ic_arrow90deg For macOS 15.0 and later versions

1.Go to Apple menu ic_mac_16px.

2.Click System Settings.

3.Go to General and select Login Items & Extensions.

4.In the Extensions subsection scroll down to Endpoint Security Extensions and click get info next to it.

5.Turn on the Dr.Web Spider toggle and click ОК.

6.In the Extensions subsection scroll down to Network Extensions and click get info next to it.

7.Turn on the Dr.Web Firewall toggle and click ОК.

To Enable Full Disk Access

ic_arrow90deg For macOS 12.0 and earlier versions

1.Go to Apple menu ic_mac_16px.

2.Click System Preferences.

3.If preferences are unavailable, unlock them. To do that, click ic_lock_20px at the bottom and enter your user name and password.

4.Click Security & Privacy.

5.Click Privacy.

6.Click Full Disk Access.

7.Add Dr.Web components to the list of allowed ones.

8.Click Restart for the changes to take effect.

ic_arrow90deg For macOS 13.0 and later versions

1.In the main Dr.Web window, select ic_settings_16px.

2.In the Preferences window, select the General section.

3.Click Allow access.

4.In the Wizard that opens, click Open System Settings.

5.Click through the instructions in the Wizard until you see a Dr.Web icon.

6.Drag and drop the Dr.Web icon from the Wizard to the system settings section, which the Wizard refers to.

7.To confirm, enter your user name and password in the pop-up.

8.Click Quit & Reopen for the changes to take effect.

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If the Allow access button is greyed out, it means that full disk access is already allowed.

After the installation, the Dr.Web icon Dr.Web icon appears in the top macOS ribbon. It opens the Dr.Web.

When opened for the first time, Dr.Web updates the virus databases to the current state. After that, Dr.Web updates virus databases every 30 minutes. You can change the frequency of updates.

Installation errors

ic_arrow90deg Unsupported Operating System

Dr.Web is compatible with computers running the supported version of macOS. Please update your operating system.

ic_arrow90deg How to check the version of Mac operating system

1.Go to Apple menu ic_mac_16px.

2.Click About This Mac.

3.(Only for macOS 12 and earlier versions) Select the Overview tab.

ic_arrow90deg Not Enough Disk Space

To install Dr.Web, you need about 2 GB of disk space.

ic_arrow90deg How to check the disk space on your Mac

ic_arrow90deg For macOS 12.0 and earlier versions

1.Go to Apple menu ic_mac_16px.

2.Click About This Mac.

3.Click Storage tab. You’ll see an overview of your free space.

Click Manage to see the recommendations for optimizing your storage.

ic_arrow90deg For macOS 13.0 and later versions

1.Go to Apple menu ic_mac_16px > System Preferences.

2.On the left, select General.

3.On the right, click Storage. You’ll see an overview of your free space.

Additionally, in the Recommendations section, you can find suggestions about your storage optimization.

ic_arrow90deg Another Anti-Virus Installed

Dr.Web is not compatible with other anti-virus software, including its own earlier versions. You also cannot install two versions of Dr.Web on one Mac.

Installing two anti-virus applications on one computer may lead to a system crash and loss of important data. This is why you should uninstall the previous Dr.Web version or other anti-virus installed on your Mac.

See how to uninstall third-party anti-virus software in the reference materials or on the official websites of the corresponding applications.

ic_arrow90deg Error #

Contact Doctor Web technical support hyper_link. Attach the installation log stored in \Library\DrWeb to your request.

Error list

Uninstalling Dr.Web

1.Find the Dr.Web Uninstallation application using Finder and run it.

2.Enter your user name and password.

3.Dr.Web will be uninstalled from the Applications folder.

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During uninstallation of Dr.Web, the key and configuration files, as well as the application preferences file are not removed from your Mac.

 

Do not use third-party applications to uninstall Dr.Web. It may lead to incomplete uninstallation of the application.

If the application is not uninstalled completely, you can uninstall it manually.

ic_arrow90deg To uninstall Dr.Web manually

Run the following commands in Terminal one by one:

sudo /usr/bin/killall 'Dr.Web for macOS'

sudo /bin/launchctl remove com.drweb.pro.configd

sudo /bin/launchctl remove com.drweb.LoginLauncher

sudo rm -f /Library/PrivilegedHelperTools/com.drweb.agent

sudo rm -f /Library/LaunchDaemons/com.drweb.agent.plist

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --remove '/Library/Application Support/DrWeb/bin/drweb-gated'

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --remove '/Library/Application Support/DrWeb/bin/drweb-firewall'

sudo /sbin/kextunload -m com.drweb.kext.DrWebNetMonitor

sudo /sbin/kextunload -m com.drweb.kext.DrWebMonitor

sudo /bin/launchctl remove com.drweb.agent

sudo "/Applications/Dr.Web/Dr.Web for macOS.app/Contents/Resources/Extensions/Dr.Web Firewall.app/Contents/MacOS/Dr.Web Firewall" --deactivate

sudo "/Applications/Dr.Web/Dr.Web for macOS.app/Contents/Resources/Extensions/Dr.Web Spider.app/Contents/MacOS/Dr.Web Spider" --deactivate

sudo rm -Rf /usr/local/bin/drweb-ctl

sudo rm -Rf "/Library/LaunchDaemons/com.drweb.pro.configd.plist"

sudo rm -Rf "/Library/LaunchAgents/com.drweb.LoginLauncher.plist"

sudo rm -Rf "/Library/Application Support/DrWeb/mail"

sudo rm -Rf "/Library/Application Support/DrWeb/html"

sudo rm -Rf "/Library/Application Support/DrWeb/dws"

sudo rm -Rf "/Library/Application Support/DrWeb/var/drl"

sudo rm -Rf "/Library/Application Support/DrWeb/bases"

sudo rm -Rf "/Library/Application Support/DrWeb/lib"

sudo rm -Rf "/Library/Application Support/DrWeb/bin"

sudo rm -Rf "/Library/Application Support/DrWeb/version"

sudo rm -Rf "/Library/Application Support/DrWeb/var"

sudo rm -Rf "/Library/Application Support/DrWeb/www"

sudo rm -Rf "/Library/Application Support/DrWeb/update/Library/Application Support/DrWeb/cache/esagent"

sudo rm -Rf "/Library/Application Support/DrWeb/cache/cloud"

sudo rm -Rf "/Library/Application Support/DrWeb/cache"

sudo rm -Rf "/Library/Application Support/DrWeb/install.plist"

sudo rm -Rf "/Applications/Dr.Web/Dr.Web for macOS.app"

sudo rm -Rf "/Applications/Dr.Web/Uninstall Dr.Web.app"

sudo rm -Rf /Applications/Dr.Web