When a system failure interfering with anti-virus operation occurs, Dr.Web will try to fix the error by itself. If you open the application, you will see the troubleshooting screen (see Figure 27).
Figure 27. Troubleshooting screen
If Dr.Web manages to correct the failure, you will receive a notification that the application has been restarted and will be able to continue using it.
If the failure is not corrected, you will see a corresponding screen (see Figure 28) when you open the application. Contact the device administrator to fix errors.
Figure 28. Error message
To correct failures
1.Open the “Terminal” application.
2.Enable root access.
3.Relaunch av-service with the command systemctl restart av-launcher.
4.If the failure continues to occur, view the Dr.Web background process event log to determine the reason for the failure and remedy it. The log is kept in the DrWebService_Log.txt file located in the /srv/shared/ru.drweb/drweb/log/ folder in the internal memory of your device.
5.If the reason for the failure cannot be identified, reinstall Dr.Web.
For details on how to install and uninstall the application, refer to sections 3. Installing Dr.Web Mobile Security Suite and 4. Uninstalling Dr.Web Mobile Security Suite.