Upgrading Dr.Web Agents on Stations under Windows® OS

Upgrade of the Agents Supplied with Dr.Web Enterprise Security Suite 10

Upgrade of the Agents supplied with Dr.Web Enterprise Security Suite 10 is performed automatically.

After the automatic upgrade, the popup notification with restart request is displayed on a station; in the Control Center, restart request after the upgrade is displayed in the station status. Restart a station locally or remotely via the Control Center to complete the upgrade.

If the station was connected to the Server via the Dr.Web Proxy server of version 10 and earlier, you must upgrade the Proxy server up to the version 11 or remove the Proxy server before the Agent upgrading.

Automatic Upgrade of the Agents Supplied with Dr.Web Enterprise Security Suite 6

To perform automatic upgrade, the following conditions must be met:

1.Agents must be installed on a computers under Windows OS which are supported for the installation of Agents for Dr.Web Enterprise Security Suite version 11.0.2 (see the Appendices document, Appendix A. The Complete List of Supported OS Versions).

2.For the automatic upgrade, the following actions are possible depending on the Server settings:

a)Automatic upgrade is performed, if during the Server upgrade, encryption keys and network settings from the previous Server were saved.

b)The manual configuration required during the automatic upgrade, if during the Server upgrade, new encryption keys and Server network settings were specified.

Automatic upgrade of the Agent is performed by the following procedure:

1.The old version of the Agent is uninstalled when upgrade is started.

2.The station is rebooted manually.

3.The new version of the Agent is installed. For this, the task in the Server schedule is automatically created.

4.After the Agent upgrade is completed, the station automatically connects to the Server. In the Status section of the Control Center, the notification on required restart will be displayed for the upgraded station. The station must be restarted.

Automatic upgrade of the Agent with manual configuring is performed by the following procedure:

1.Configure settings for connection to the new Server and replace public encryption key on station manually.

2.After changing of the settings on the station and connecting the stations to the Server, the Agent upgrade process starts.

3.The old version of the Agent is uninstalled when upgrade is started.

4.The station is rebooted manually.

5.The new version of the Agent is installed. For this, the task in the Server schedule is automatically created.

6.After the Agent upgrade is completed, the station automatically connects to the Server. In the Status section of the Control Center, the notification on required restart will be displayed for the upgraded station. The station must be restarted.

Manual Upgrade of the Agents Supplied with Dr.Web Enterprise Security Suite 6

If installation of the new version of the Agent during automatic upgrade failed for any reason, the next installation attempts are not performed. No anti-virus software will be installed on the station, and such station will be displayed as offline in the Control Center.

In such case, you must install the Agent by yourself. At this, after the new Agent installation, you must merge the new station and the old station in the Control Center, in the hierarchical tree of the anti-virus network.

Upgrade is not Supported

If Agents are installed on stations under OS which are not supported for the installation of Agents for Dr.Web Enterprise Security Suite version 11.0.2, actions to upgrade are not performed.

Agents installed on unsupported OS cannot receive updates (including virus bases updates) from the new Server. If you need to remain Agents under unsupported OS, you must leave the Server of previous version to which these Agents are connected as a part of the anti-virus network. At this, Servers of 6 versions and Servers of the 11.0.2 version must receive updates independently.