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Principle of installation:
1.Dr.Web Server connects to the ADMIN$ resource on the remote station (\\<remote_station>\ADMIN$\Temp) and copies the network installer drwinst.exe that is located in the webmin\install\windows folder of the Dr.Web Server installation folder and SSL certificate drwcsd-certificate.pem located in the etc folder of the Dr.Web Server installation directory, to the \\<remote_station>\ADMIN$\Temp folder.
2.Dr.Web Server runs the drwinst.exe file on the remote station with the command line switches according to the Control Center settings.
Successful installation requires the following to be available to Dr.Web Server from which the installation is performed:
1.The ADMIN$\Temp resource must be available on the remote station.
The availability can be checked as follows:
In the address bar of Windows Explorer enter the following:
\\<remote_station>\ADMIN$\Temp
You will be prompted to enter the login and password to assess this resource. Enter the account information provided on the installation page.
The ADMIN$\Temp resource may be unavailable for the following reasons:
a)the account does not have administrative privileges;
b)the station is turned off or the firewall blocks access to port 455;
c)the access to the ADMIN$\Temp resource may be limited on Windows Vista and later operating systems, if the station is outside a domain;
d)the folder owner is not specified or the user or group has insufficient permissions to access the folder.
2.The drwinst.exe file and the *.pem certificate must be available.
Dr.Web Security Control Center displays detailed information (step and error code), that can help to diagnose the cause of the error.
List of Dr.Web Agent remote installation errors
Step
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Error
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Reason
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Connecting via SMB to the <host> station
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Invalid address of the <host> station
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Station IP address that is specified for the Dr.Web Agent installation is not a valid IPv4/IPv6 address or conversion of DNS name to address failed: there is no such DNS name or the name server is incorrectly configured.
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Error connecting via SMB to the <host> station
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Unable to connect to a station via SMB. Possible reasons are:
•The Server service is disabled on the station;
•Port 445 port is not available on the remote station, possible reasons are:
▫station is turned off;
▫firewall blocks the specified port;
▫the operating system on the remote station is not Windows.
•Sharing and security model for local accounts is not configured;
•The authorization server (domain controller) is not available;
•Unknown user name or incorrect password. |
Insufficient privileges to open the <share> shared resource on the <host> station
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The ADMIN$ resource does not exist on a remote station, or you do not have sufficient privileges to open it.
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Sending files to the <host> station
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The <path> path in the <share> shared resource is not found on the <host> station
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The ADMIN$/TEMP directory does not exist.
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Unable to create the <path> temporary folder in the <share> shared resource on the <host> station
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Unable to create the temporary directory in ADMIN$/TEMP, for example, due to insufficient write permissions.
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Unable to delete the <path> temporary folder in the <share> shared resource on the <host> station
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Unable to delete the temporary directory in ADMIN$/TEMP after the procedure is complete. For example, if the service was force stopped, or someone opened a file in that directory.
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Unable to open the <path> file for reading on Dr.Web Server
Unable to read the <path> file on Dr.Web Server
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The installer file was not found on Dr.Web Server, or insufficient permissions are set on the installer file.
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Unable to open the <path> file for writing in the <share> shared folder on the <host> station
Unable to write the <path> file in the <share> shared folder on the <host> station
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Insufficient privileges to read/write the appropriate files or directories.
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Creating service on the <host> station
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Error connecting to the server service (RPC srvsvc) on the <host> station
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Remote management of services is not available.
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Error connecting to SCM on the <host> station
Unable to create the service on the <host> station
Unable to start the service on the <host> station
Unable to stop the service on the <host> station
Unable to delete the service on the <host> station
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Insufficient privileges to control services.
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Running service on the <host> station
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Unable to get the service status on the <host> station
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Possible SCM error.
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Installation timed out on the <host> station
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The installer failed to install Dr.Web Agent within the specified time. Possible reasons: slow channel between the station and Dr.Web Server, insufficient time to download necessary data.
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Unable to get the local path to the <share> shared resource on the <host> station
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Unable to locate the path to the ADMIN$ resource on the station.
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The service has failed on the <host> station. Completion status: <share>. Error code: <rc>.
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Dr.Web Agent installer errors.
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