Installation Error Codes

If errors occur during the installation, the following error codes are returned:

Error code

Description

0

Installation successfully completed

1

Incorrect command format

2

Unknown error

3

Insufficient rights to complete the operation

(writing to the registry, creating files, or any other operation required for installation)

4

Dr.Web Agent is already installed

5

Installation is already running

7

Installation canceled

9

Server time-out

11

Insufficient rights to uninstall the application

12

The operating system version is out of date

13

Incompatible application detected

14

Unable to install, reboot is required

(the system will wait for the reboot before the next installation attempt)

15

Unsupported operating system architecture. Only x86 and x86_64 are supported

16

Operating system does not support SHA-2 algorithm

50

The standalone version can't be removed in the background

Check the log entries to determine the cause of the error. The error codes given are general, the same error may occur for different reasons.