Managing Administrators

The  Administrators tab contains the full table of all administrators. For each administrator, the following information is available in the table:

•Name;

•Email;

•Status: Active or Blocked;

•Tasks (open/closed): the number of tasks opened and closed by the administrator;

•Date created.

You can sort the table data in descending/ascending order by clicking  in the column of the table containing the data you want the table to be sorted by.

Filter and search

You can filter the full table of administrators and search across the table data.

You can filter the table by the following parameters of the administrator account:

•name,

•email,

•status,

•date created.

To set a filter for the administrator table

1.Click  above the table.

2.Select the parameter to filter the data by.

3.If it is Name, Email or Status:

•Select the check boxes next to the values you want and click Add.

If it is Date created:

•Select the dates of interest. To set a time period, click the start date and drag the cursor to the end date. Then click Apply.

You can select only one parameter per filter. Set multiple filters to filter the table by multiple parameters simultaneously.

To search across the administrator table

1.Enter your query into the  Search field above the table. Search is executed dynamically as you type.

2.Left-click outside the search field or press the Enter key to lock the query.

The search and filtration operations are performed on the data currently displayed in the table. If you set a filter or search across the table, the following search or filtration operation will be applied to the results of the previous one.

Managing administrator accounts

The  Administrators tab also allows you to manage administrator accounts: create a new account, edit or delete an existing one.

To create a new administrator account

1.In the top-right corner of the page, select  Management.

2.Go to the Administrators tab.

3.Click .

4.In the New administrator pop-up window, enter a name, email address, and password.

5.Click Create.

You can change the details of any administrator account: name, email address, or status. You can also set a new password for an administrator account.

To edit an administrator account

1.In the right part of the row you want to edit, click .

2.Change the values you need to change in the Administrator information pop-up window.

3.Click Save.

This pop-up window also allows you to block the administrator. The blocked administrator will be unable to continue using the service. Only an administrator can activate a blocked administrator account.

To block or activate an administrator account, use the Status toggle in the edit window.

You can also delete an administrator account if the administrator no longer uses the service. You will not be able to restore a deleted account.

To delete an administrator account

1.In the right part of the row you want to delete, click .

2.Click Delete.