Installing and Uninstalling

Installing Dr.Web

To install Dr.Web for macOS

1.Download the installation file at https://download.drweb.com/mac/.

2.Run the installation file.

3.Click Install Dr.Web.

4.Click Next. The installation process starts.

5.Enter your user name and password and click Install Helper.

6.If System Extension Blocked message appears, enable system extensions.

7.Dr.Web for macOS will be copied into the Applications folder and start automatically.

8.Enable Full Disk Access for Dr.Web.

ic_arrow90deg To enable system extensions

1.Go to Apple menu ic_mac_16px.

2.Click System Preferences.

3.Click Security & Privacy.

4.If preferences are unavailable, unlock them. To do that, click ic_lock_20px at the bottom and enter your user name and  password.

5.Click Allow next to the message about blocking the Doctor Web Ltd. system software.

warning_green

For macOS 11.0 and later versions, click Advanced and select Dr.Web components.

ic_arrow90deg To enable full disk access

1.Go to Apple menu ic_mac_16px.

2.Click System Preferences.

3.If preferences are unavailable, unlock them. To do that, click ic_lock_20px at the bottom and enter your user name and password.

4.Click Security & Privacy.

5.Go to Privacy tab.

6.Click Full Disk Access.

7.Add Dr.Web components to the list of allowed ones.

8.Restart your Mac for the changes to take effect.

After the installation is completed, the Dr.Web icon Dr.Web icon appears in the top macOS ribbon. It opens the Dr.Web main window.

When opened for the first time, Dr.Web updates the virus databases to the current state. After that, Dr.Web updates virus databases every 30 minutes. You can change the frequency of updates.

Installation errors

Unsupported Operating System

Dr.Web for macOS is compatible with computers running the supported version of macOS. Please update your operating system.

How to check the version of Mac operating system

1.Go to Apple menu ic_mac_16px.

2.Click About This Mac.

3.On the Overview tab, you’ll see the version number right under the operating system name.

Not enough disk space

To install Dr.Web, you need to have about 2 GB of disk space.

How to check the disk space on your Mac

1.Go to Apple menu ic_mac_16px.

2.Click About This Mac.

3.Click Storage tab. You’ll see an overview of your free space.

4.Click Manage to see the recommendations for optimizing your storage.

Another Anti-Virus Installed

Dr.Web is not compatible with other anti-virus software including its own earlier versions. You also cannot install two versions of Dr.Web on one Mac.

Installing two anti-virus applications on one computer may lead to a system crash and loss of important data. This is why you should uninstall the previous Dr.Web version or other anti-virus installed on your Mac.

See how to uninstall third-party anti-virus software in the reference materials or on the official websites of the corresponding applications.

Error #

Contact Doctor Web technical support hyper_link. Attach the installation log stored in \Library\DrWeb to your request.

Error list

Dr.Web Uninstallation

1.Find the Dr.Web Uninstallation application using Finder and run it.

2.Enter your user name and password.

3.Dr.Web for macOS will be uninstalled from the Applications folder.

warning_green

During uninstallation of Dr.Web, the key and configuration files, as well as the application preferences file are not removed from your Mac.

 

Do not use third-party applications to uninstall Dr.Web. It may lead to incomplete uninstallation of the application.

If the application is not uninstalled completely, you can uninstall it manually.

To uninstall Dr.Web manually

Run the following commands in Terminal one by one:

•sudo /usr/bin/killall 'Dr.Web for macOS'

•sudo "/Applications/Dr.Web/Dr.Web for macOS.app/Contents/Resources/Extensions/Dr.Web Firewall.app/Contents/MacOS/Dr.Web Firewall" --deactivate

•sudo "/Applications/Dr.Web/Dr.Web for macOS.app/Contents/Resources/Extensions/Dr.Web Spider.app/Contents/MacOS/Dr.Web Spider" --deactivate

•sudo rm -Rf /usr/local/bin/drweb-ctl

•sudo rm -Rf "/Library/LaunchDaemons/com.drweb.pro.configd.plist"

•sudo rm -Rf "/Library/LaunchAgents/com.drweb.LoginLauncher.plist"

•sudo rm -Rf "/Library/Application Support/DrWeb/mail"

•sudo rm -Rf "/Library/Application Support/DrWeb/html"

•sudo rm -Rf "/Library/Application Support/DrWeb/dws"

•sudo rm -Rf "/Library/Application Support/DrWeb/var/drl"

•sudo rm -Rf "/Library/Application Support/DrWeb/bases"

•sudo rm -Rf "/Library/Application Support/DrWeb/lib"

•sudo rm -Rf "/Library/Application Support/DrWeb/bin"

•sudo rm -Rf "/Library/Application Support/DrWeb/version"

•sudo rm -Rf "/Library/Application Support/DrWeb/var"

•sudo rm -Rf "/Library/Application Support/DrWeb/www"

•sudo rm -Rf "/Library/Application Support/DrWeb/update/Library/Application Support/DrWeb/cache/esagent"

•sudo rm -Rf "/Library/Application Support/DrWeb/cache/cloud"

•sudo rm -Rf "/Library/Application Support/DrWeb/cache"

•sudo rm -Rf "/Library/Application Support/DrWeb/install.plist"

•sudo rm -Rf "/Applications/Dr.Web/Dr.Web for macOS.app"

•sudo rm -Rf "/Applications/Dr.Web/Uninstall Dr.Web.app"

•sudo rm -Rf /Applications/Dr.Web