Chapter 9. Troubleshooting

If you're experiencing trouble protecting the Internet traffic from virus threats, follow the steps below to ensure that Dr.Web for Kerio WinRoute is installed and configured properly:

Check installation
Check plug-in operation
Check Updater module

If the errors are reported and the problems of Dr.Web for Kerio WinRoute operation persist, contact Dr.Web Technical Support for help and assistance. Collect the full information on the problem to send to the Technical Support with the problem description.