Devices supporting manual management
On the Huawei devices that support automatic and manual management of app launch, allow the Dr.Web app to be managed manually.
Manual management allows the app to keep running even if it is not active, and to start its processes right after the device startup. It is necessary for constant anti-virus protection and for the following advanced components to work as expected: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.
To enable manual management
•On devices running Android:
1.In your device settings, open Battery > App launch.
2.Select Manage manually.
•On devices running Harmony OS:
1.In your device settings, open the app launch settings.
2.Find Dr.Web on the list and use the toggle button to the right to enable manual management.
3.On the next screen, enable all the additional management settings and tap OK.
Other Huawei devices
In order for the Dr.Web app to work properly on other Huawei devices, change the following settings:
•Allow running in the background
Running in the background allows the app to keep running even if it is not active. It is necessary for constant anti-virus protection and for the following advanced components to work as expected: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.
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If Dr.Web is set as a device administrator, this optimization setting is unavailable. |
To optimize battery consumption, operating system can stop the Dr.Web app. This interrupts constant anti-virus protection and work of advanced components: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.
•Allow running after screen is off
Running when the screen is off is necessary for constant anti-virus protection and for the advanced components to work as expected: Call and SMS filter, Anti-Theft, and Firewall.
•Allow pop-up windows if Anti-Theft or Parental Control is enabled.
Anti-Theft and Parental Control use pop-up windows in the background to restrict access to a single app or the whole device.
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Settings and their location may vary on different device models and OS versions. If the instruction does not solve your problem, please contact our technical support. |
To allow running in the background
1.Open recent apps.
2.Tap the lock icon by the Dr.Web app.
To disable battery optimization
1.In your device settings, open Advanced settings > Battery manager > Protected apps.
2.Select Protected for the Dr.Web app.
To allow running after screen is off
1.In your device settings, select Apps > Dr.Web > Battery.
2.Enable the Keep running after screen is off option.
1.In your device settings, select Apps.
2.Select Dr.Web on the list of apps.
3.In the list of permissions, enable displaying pop-up windows in the background.