In order for the Dr.Web app to work properly on Sony devices, disable battery optimization for Dr.Web.
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If Dr.Web is set as a device administrator, this optimization setting is unavailable. |
To optimize battery consumption, operating system can stop the Dr.Web app. This interrupts constant anti-virus protection and work of advanced components: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.
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Settings and their location may vary on different device models and OS versions. If the instruction does not solve your problem, please contact our technical support. |
To disable battery optimization
1.On the device home screen, tap 
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2.Select Settings > Battery.
3.Tap 
and select Battery optimization.
4.Tap Apps. A list of non-optimized apps will appear.
5.Select Dr.Web. The app will appear in the Not optimized tab.
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In the Ultra STAMINA mode you are not able to exclude apps from optimization. |