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Family Security functions only on devices with Android OS. If installed on a device with Harmony OS, the application will work incorrectly. |
Devices supporting manual management
On the Huawei devices that support automatic and manual management of app launch, allow the Dr.Web Family Security app to be managed manually.
Manual management allows the app to keep running even if it is not active, and to start its processes right after the device startup. It is necessary for continuous protection of the family members’ devices.
To enable manual management
1.In your device settings, open the Battery > App launch.
2.Select Manage manually.
Other Huawei devices
In order for the Family Security app to work properly on other Huawei devices, change the following settings:
•Allow running in the background
Running in the background allows the app to keep running even if it is not active. It is necessary for continuous protection of the family members’ devices.
Family Security uses pop-up windows displayed over other apps to restrict access to a certain app or the whole device.
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The instructions provided in these sections may not fully correspond to some devices as settings may vary on different device models and OS versions. In case of inconsistencies, please refer to the user manual provided by your device manufacturer. If this does not solve your problem, please contact our technical support. |
To allow running in the background
1.Open recent apps.
2.Tap the lock icon next to the Family Security app.
1.In your device settings, select Apps.
2.Select Family Security in the list of apps.
3.In the list of permissions, enable displaying pop-up windows in the background.