You may need to restore your license if you have reinstalled the application, or if you are going to use Family Security on another device. You can also restore a demo license.
If the application was installed from the Doctor Web website
You have two options to restore your license:
1.Open the application and log in to the family manager account.
2.On the License screen select I already have a license.
3.Select Enter serial number.
4.Enter your purchased serial number and tap the Activate button.
Your license will be activated automatically.
License key file contains the user rights for Dr.Web.
The file has the .key extension and contains, among other, the following information:
•Licensed period for the application.
•List of components the user is allowed to use.
•Other limitations.
A valid license key file meets the following requirements:
•License is not expired.
•The license applies to all components of the product.
•License key file is not corrupted.
If any of the conditions are violated, the license key file becomes invalid.
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The license key file becomes invalid after editing. Do not save changes after opening the file in text editors to prevent the license from compromise. |
Using a license key file
You can use the license key file only with an application installed from the Doctor Web website. On devices with Android 11 and later versions, you need to grant permission to access All files access.
To use a license key file
1.Copy the key file to your device to a folder in the internal memory.
You can either copy the entire ZIP archive, or you can unpack the archive and copy only the .key file to your device.
2.Open the application and log in to the family manager account.
3.On the License screen select I already have a license.
4.Select Use a key file.
5.Open the folder where you have copied the key file or the entire ZIP archive to, and tap it.
The key file will be installed and ready to use. You will be redirected to the Family Security main screen. At the bottom of the screen, you will see a notification about a successful license activation.
If the application is installed from Google Play
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If you Google profile is bound to a card issued on the territory of the Russian Federation or the Republic of Belarus, follow the instruction on restoring a license for the version from the website.
If you want to use Family Security on Huawei device, make sure that it has up-to-date version of the HMS Core package. Otherwise, some functions might operate incorrectly. |
1.After launching the app for the first time, on the License screen tap the I already have a license option.
2.Select Restore purchase from Google Play.
App might request access to your contacts. Allow access to automatically enter the email address. If you deny access, you will need to enter it manually.
3.Enter the email address you have previously used to register your license and your personal information.
License registered for this email address will be activated automatically.
If the application is installed from HUAWEI AppGallery
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Please make sure that your device has up-to-date version of the HMS Core package. Otherwise, some functions might operate incorrectly. |
1.Open Menu 
in the top-right corner of the app main screen and choose License.
2.Tap Purchase license.
3.On the License screen select I already have a license.
4.Tap Restore purchase from HUAWEI AppGallery.
5.Enter the email address you have previously used to register your license.
License registered for this email address will be activated automatically.
1.Open the application and log in to the family manager account.
2.When you open the app for the first time, on the License screen select the Demo period tile and tap Get.
3.Enter the email address you have previously used to register your license and your personal information.
4.Tap Activate or Subscribe.