The operating system of your device can terminate background processes of apps you are not actively using at the moment. Such optimization of background processes helps save power or improve system performance, but it can affect app performance.
The Dr.Web app should work continuously to achieve real-time anti-virus protection and efficiency of the advanced components: Call and SMS filter, URL filter, Anti-Theft, Parental Control, and Firewall.
Remove background restrictions for Dr.Web so that the app works as expected. To do that, check your device settings and the settings of the built-in app manager.
Settings can vary by device:
•Asus
•Oppo
•Sony
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The instructions provided in these sections may not fully correspond to some devices as settings may vary on different device models and OS versions. In case of inconsistencies, please refer to the user manual provided by your device manufacturer. If this does not solve your problem, please contact our technical support. |
Permission auto-reset
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This warning appears only when Dr.Web has not been granted access to accessibility features. |
Starting with Android 6.0, the system resets permissions granted by the user if an app has not been used for a few months. Additionally, on Android 12.0 and later, the app cache is cleared and the app can no longer send you notifications. This is done to save storage space and protect user data. However, Dr.Web cannot provide continuous device protection if the permissions required for its main functions and the app components will be reset. To ensure seamless operation of Dr.Web, it is recommended to disable permission auto-reset in the device settings. To open the corresponding device settings section, tap Settings on the screen with detailed information on the problem.
Restricted settings
On devices with Android 13.0 or later, the operating system restricts access to certain settings to apps by default. This is done to protect sensitive info from being acquired and used by harmful apps. However, Dr.Web components use some of these settings, such as accessibility features and notification access, to protect your data and block unwanted content. To open the system setting that grants access to settings required for Dr.Web to function as intended, follow the instructions on the screen with detailed information on the problem.
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Shortcut option in accessibility features menu enables button that allows enabling/disabling access to accessibility features for Dr.Web from anywhere on the device with a single tap. We recommend disabling Shortcut to avoid accidental tapping. |