Accounts and Choosing Role

On the first launch of the application you will be asked to choose role for your account: family manager helps family members to navigate the digital world safely, manages their restrictions and tracks their location. Family members follow the restrictions that the family manager sets.

Family manager creates family member accounts.

Family manager gets the license for their device as well as the family members’ devices. Depending on the license type, family manager can give protection to 1, 5 or 10 family members’ devices. Family members cannot buy or renew a license.

After you choose your role, you can log in to an existing account or create a new one.

Family manager account

To create a new family manager account

1.Select the I protect my family panel.

2.Tap Register.

3.Enter a valid email address.

The email can be useful later if you forget your password. Enter an email address you have access to. Note that you will not be able to change your email address after signing up. To use another address, you will have to delete the account and create it again with a new address.

4.Set a password from 8 to 30 symbols long. The password should also include at least 1 digit, 1 lowercase and 1 uppercase letter. Only numbers, English alphabet letters, and the following special symbols: ~!@#$%^&*()\-_=+\\|{}\[\]:;"\’<,>.?/ are allowed.

5.Tap Register.

You will see a screen informing you that you need to confirm your account registration. An email will come to your email address. Select the link in the email to finish the account creation. If the confirmation email has not come, on this screen you can ask to resend it. To do so, tap Resend email. If you entered an incorrect address when registering and want to change it, tap Register again.

For further operation, you need to obtain a paid or a demo license.

Having obtained a license, you are prompted to set up additional security settings. Tap Set up to enhance account security. You can do it later with app settings menu. To postpone the security setup, tap Skip.

For further operation, provide necessary permissions.

After that, you can create a family member account.

To log in to existing family manager account on a new device

1.Select the I protect my family panel.

2.Enter the email address and password used when registered.

If you forgot your password, tap Forgot Password? in the bottom of the screen to recover it.

3.Tap Log in.

To change your password

1.In the Menu choose Account and tap Change password option.

2.Enter the current account password or scan your fingerprint, then tap Continue.

You can use your fingerprint only if your device supports its scanning.

3.Enter new password and confirm it.

4.Tap Save.

At the bottom of the screen, you will see a notification about a password change.

Deleting family manager account

You can delete family manager account via the app itself as well as via website.

To delete family manager account via the app

1.Tap Menu  in the top-right corner of the app main screen and choose Account.

2.Tap Delete account.

3.Enter the current account password or scan your fingerprint, then tap Delete.

You can use your fingerprint only if your device supports its scanning.

4.Confirmation window opens. To delete the account, tap Delete. To cancel the deletion, tap Cancel.

To delete family manager account via the website

1.Open the Family Security page in Google Play and choose the Data safety section.

2.On the Data safety screen scroll the page down to the Data deletion subsection and tap Go to developer’s site. You can also go to website via the following link: https://arfs.drweb.com.

3.Enter email address you used when creating the account and tap Continue.

4.Enter password for the family manager account and tap Continue. If you do not remember your password, tap Forgot Password? and follow the instructions on your screen.

Deletion confirmation screen opens.

5.To delete family manager account with all family member accounts this manager created, tap Delete. To cancel the deletion, tap Cancel.

Family member account

Family manager creates family member accounts. Family manager can manage family members accounts on the My family screen.

Depending on the license type, you can add 1, 5 or 10 family members’ devices to protect. Demo version allows you to protect 10 family members’ devices. If you have bought a license that allows to protect less devices than were added previously, you will be prompted to choose which accounts will remain protected. You can change the protected device list at any time on My family screen.

To create a new family member account

1.Log in to an existing family manager account or create a new one and confirm your email address.

2.If this is the first account created by this family manager, tap Create on the app main screen. If other family members already exist, tap Menu in the top-right corner of the app main screen and choose My family.

Manage family members screen opens.

3.Tap the icon in the bottom-right screen corner. If you cannot see the icon, it means you have already created the maximum number of family members available to you. To create a new family member account, delete one of the existing accounts or purchase a license of another type. You can see the number of family members available to you on My family screen.

4.Fill in the fields with the family member’s information.

5.Choose how the main screen commands will be sent: via push notifications or via SMS. By default, the app uses push notifications.

To send commands via SMS, turn off the Via push notifications toggle button. To successfully switch the setting, the family member’s device should have internet connection. To send SMS, you need to enter the family manager’s and member’s phone numbers.

If the Via push notifications setting is enabled, the family member also can send you device unlock requests.

6.Tap Create.

7.A generated PIN code appears on the screen. Tap Continue to go to family member’s device setup. To postpone the setup, tap the cross in the top-left corner and choose Postpone. Later you can use Device setup panel on the main screen.

8.Follow the instructions on the Family member's device setup screen to finish the setup. If the family member has not installed Family Security yet, this screen will help you to send them a link to the app. To enter their account, family member needs either QR code, or PIN code and your email address. The Family member's device setup screen will help you to share those with the family member.

To log in to family member account with QR code

1.Open the application and choose I need protection panel on the Choose your role screen.

2.Select Scan QR code.

3.Scan the QR code provided by your family manager.

To log in to family member account with PIN code

1.Open the application and choose I need protection panel on the Choose your role screen.

2.Select Enter data.

3.Enter family manager’s email address.

4.Enter your PIN code. If you forgot your PIN code, contact your family manager. If a failure occurs when you have tried to log in, reenter your PIN code again.

Family member cannot log out of their account. To log a family member out, you can:

•reset the PIN code;

•change the role for the device;

•uninstall the app from the family member’s device;

•delete the family member account and create a new account.

A single PIN code is intended for one device only. If you want to use the same PIN code to log in on another device, uninstall the app from the device on which the family member logged in the last time.

Additional Security Settings

Family manager can add the phone number to manage their family members’ devices via SMS commands. You can send SMS commands via the main screen panels as well as enter them manually and send an SMS with the command to the family member’s phone number. To add the phone number, enter it to the corresponding field and tap Continue. The number is kept in encrypted form and is not shared with third parties.

Family manager can add an recovery email address to use it for resetting the password. Enter your recovery address and tap Continue. You will receive an email with a confirmation code that you need to enter on the next screen. After that, tap Continue again. If you did not get email with the code, tap Resend.

Family manager and family members can add their fingerprints to work with the app without the password or PIN code. Tap Continue to add a fingerprint enrolled on the device. If the device does not have enrolled fingerprints, you can add them. Tap Add to go to the device settings and add you fingerprint. If your device does not support fingerprint scanning, the app will not ask to add it.